About Inn from the Cold

For over 25 years, Inn from the Cold has been helping vulnerable families find stability in times of crisis. As the largest organization in the Calgary region that is dedicated solely to families experiencing a housing crisis, we believe that a community where no child or family is homeless is possible.

To help bring our vision to life we provide three main programs: prevention and diversion, emergency family shelter, and supportive housing. Trauma-informed and housing-first principles guide everything we do and we strive to adapt our programs to meet the unique needs of each family we serve.

Frequently Asked Questions

I’m looking for a media interview. What’s the best channel to go through?

There are three options – submit the form on this page, call Inn from the Cold media line at 403 512 0769 or send an email to Please indicate your name, media outlet, a general description of what you are after, and the timeline that you are working on. Note requests made outside of regular business hours, Monday through Friday 8:30 am – 4:30 pm, will be responded to on the next business day.

Can I film an interview at the family shelter?

Inn from the Cold has updated their media practices over the past few years and no longer allows photography or videography on the premises, except in extremely special circumstances. Its our responsibility to provide the families we serve with the privacy and dignity they deserve. We encourage interested parties looking for visuals and stories from Inn from the Cold to reach out and work with our communications team.

Why are there no pictures of people experiencing homelessness on your website?

While we know that accounts and photos of families experiencing homelessness are very impactful empathy tools, our priority is to care for the families and children staying with us and help maintain confidentiality. Because we work with people who are in their most vulnerable state, we cannot be sure were achieving informed consent. As such, we utilize stock photography in our materials and strive to ensure the photography used is reflective of the diversity of families we serve.

Submit Media Inquiry

Thank you for your inquiry. Please fill out the form below and someone will get back to you as soon as possible.

Inn from the Cold Logos

Do you require a copy of Inn from the Colds logo? Send us an email at

Media Relations Contact at Inn from the Cold

Emma MacIsaac, Director, Communications & Stakeholder Relations
Phone: 403 512 0769