Prevention & Diversion

24 Hour Support Line: 403 263 8384

If you and your family are experiencing or at risk of experiencing homelessness, please reach out to us.

About Our Prevention & Diversion Program

Our prevention and diversion program is a housing-first program that is in place to support families facing a temporary crisis. We help your family stay in your existing home when faced with eviction, or attain other available permanent housing as soon as possible.

The purpose of this program is to prevent your family and children from experiencing the trauma and stress of homelessness. We work with you to help stabilize your family’s situation so any financial, legal, health, or relationship challenges do not hinder you from maintaining a safe, long-term home.

Program Questions & Answers

Once we have helped you to stabilize your housing situation, we work with you to strengthen your capacity to be successful in maintaining housing for the long-term.

Who can access this program?

Families in the Calgary area with a pregnant mother or children under the age of 18 who are at risk of losing their home.

How do you access this program?

We take community referrals or self-referral. When you contact us our Shelter Prevention and Diversion Specialist will assess your family’s situation and needs. All families will have to complete a screening process and meet program criteria to be eligible to receive support from this program. Call us at 403 263 8384 to get started.

What does support look like?

This program provides light-touch, short-term case management to help your family stay housed. Our case managers will work with your family to develop a personalized plan based on your unique needs and increase your self-sufficiency. Support from your case manager can include connecting you to one-time financial help, landlord mediation, locating new permanent housing as needed, coordinating counselling or legal guidance and advice, delivering coordinated supports with our community partners, and arranging emergency shelter if needed.

Does this program provide subsidies?

This program can include one-time financial support to help cover late rent payments, utilities etc. Payments will be made directly to the landlord or utility provider. Limited financial support is provided on a one-time basis.

Want to learn more about the other programs we offer?

Check out our program information pages:

We proudly acknowledge that we are situated on the traditional territories of the people of the Treaty 7 region in Southern AB. This includes: the Blackfoot Confederacy, made up of the Siksika, Piikani, and Kainai First Nations; the Iyarhe (Stoney) Nakoda First Nations, comprised of the Chiniki, Bearspaw, and Goodstoney First Nations; and the Tsuut’ina First Nation. The city of Calgary is also homeland to the historic Northwest Métis and to the Otipemisiwak Métis Government, Métis Nation Battle River Territory (Nose Hill Métis District 5 and Elbow Métis District 6).