Inn from the Cold prioritizes the accuracy, confidentiality, and security of personal information collected in relation to clients, staff / volunteers, donors, and INN operations, ensuring compliance with applicable privacy legislation – e.g.: PIPA / PIPEDA, FOIP.
The INN collects and manages personal information in line with 10 common principles of Canadian privacy legislation:
1. Accountability / Management. We are accountable for the personal information we are entrusted with.
2. Notice. We will explain why we collect individually identifying personal information before we collect it.
3. Collection. We limit the amount and type of personal information we collect.
4. Use & Disclosure. We will use and disclose personal information only for the reasons for which it was provided to us, unless otherwise permitted or required by law.
5. Consent. We may disclose a person’s personal information with their explicit or implied consent – unless otherwise permitted or required by law – and that consent may be revoked at any time by that person.
6. Access. Individuals have the right to access their personal information that is in our organization’s custody or control, within the boundaries of applicable legislation.
7. Safeguards. We will make every reasonable effort to protect personal information from unauthorized access, use, disclosure, and destruction.
8. Quality. We will make every reasonable effort to ensure the personal information in our custody or control is accurate and complete before using or disclosing that information.
9. Retention & Destruction. We will retain personal information as per applicable legislation and regulatory guidance, and securely destroy it when it is no longer needed.
10. Monitoring & Enforcement. We will monitor compliance with our privacy policies and procedures and have a process for handling complaints about how we manage personal information.
We do not sell, rent, or disclose personal information to third parties for commercial purposes without consent, except as required by law or with appropriate legal authorization.
Questions about The INN’s collection, use or disclosure of personal information may be submitted in writing to the INN Privacy Officer at privacy@innfromthecold.org
This Privacy Charter is effective as of August 15, 2024 and may be revised from time to time.
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Website Use
As most websites do, we track usage patterns. Each time you visit innfromthecold.org, our server records your Internet Service Provider, the date and time, pages visited and documents downloaded, searches performed, and the referring URLs you came from. We use this non-personal information to optimize our website service. Your identity cannot reasonably be ascertained from this information.
The only personal information collected from our website is what you tell us about yourself – for example, by logging in, completing an online form; or by using the ‘Get Help’ or ‘Contact Us’ link to send us a message.
- Generally, by providing us with your personal information, we assume your consent to use and disclose such information for the purposes identified at the time of collection.
- Subject to contractual and legal restrictions, you may withdraw your consent at any time with the understanding that we may no longer be able to provide certain of our services or programs to you.
The INN has implemented safeguards to protect your personal information, but we cannot guarantee that such information will not be lost, used unlawfully or modified in a fraudulent manner, since no data transmission over the Internet can be guaranteed to be completely confidential.
For your convenience, we may offer links from our website to other websites. Note that Inn from the Cold is not responsible for, nor do we accept any liability for, the personal information collection, use and disclosure practices of other entities to which our website may link. You should consult their privacy policies before providing any personal information on their websites.
