Privacy Policy:

The privacy of members, volunteers, donors, users of this website and others with whom we interact is very important to the Inn from the Cold. We never sell, trade or loan your information to any other organization and we ensure that the Inn from the Cold meets privacy principles and requirements with respect to personal information under applicable privacy legislation. The purpose of this privacy statement is to inform our members, supporters, volunteers, and other individuals we deal with about how we collect, use, disclose and protect personal information in our custody or control.

Collection, Use and Disclosure of Your Personal Information

Personal information is information about an identifiable individual, as more particularly described under applicable privacy legislation. Members of the Inn from the Cold, volunteers, employees and other representatives collect, use and disclose personal information in a number of circumstances in the course of the Inn from the Cold’s day-to-day activities. Depending on the circumstances, the Inn from the Cold may ask you to provide your personal contact information (including your address, telephone number or e-mail address), or information about your opinions or preferences with respect to participation in programs or services offered by the Inn from the Cold.

The Inn from the Cold will then use or disclose the personal information it collects from you to, as applicable, manage its relationship with you; to process donations; administer programs; fulfill requests; and to inform all individuals associated with the Inn from the Cold about events, funding needs and opportunities to volunteer or donate or otherwise participate in the work of the Inn from the Cold.

When collecting personal information from individuals, we will explain how we intend to use it, we will collect only what we believe is reasonably necessary to meet those purposes, and we will not use or disclose it for other unrelated purposes without the individual’s consent, except in the limited circumstances prescribed by law.

Your personal information is treated as private, confidential information by the Inn from the Cold and we strive to ensure that your personal information is protected at all times.

In addition to the above, personal information may be disclosed as required to meet legal, contractual, regulatory, insurance, audit and security requirements, or as otherwise permitted or required by law. Where applicable, the Inn from the Cold may transfer your personal information to third party service providers hired to assume certain administrative responsibilities or provide certain services on our behalf. We require these service providers to use your personal information only to perform the services we have retained them to provide and we take reasonable steps to ensure that these service providers comply with applicable legal requirements.

Our Website

The only personal information which we collect about you when you use our website is what you tell us about yourself, for example, by logging in, completing an online form or information you provide to us through the “Contact Us” section, when you send us an e-mail.

As most websites do, our website tracks usage patterns on an anonymous basis. Your identity cannot reasonably be ascertained from this information. Each time you visit our website, our server records your Internet Service Provider, the date and time of your visit, the pages you visit and the documents downloaded, the searches you performed, and the referring URLs you came from. We use this non-personal information to optimize our website service.

For your convenience, we may offer links from our website to other websites. However, the Inn from the Cold is not responsible for, nor do we accept any liability for, the personal information collection, use and disclosure practices of other entities to which our website may link. You should consult the privacy policies of these other entities before providing any personal information on their websites.

Your Consent

The Inn from the Cold collects, uses and discloses your personal information with your consent, except as permitted or required by law. Generally, by providing us with your personal information, we will assume that you consent to our collection, use and disclosure of such information for the purposes identified or described in this privacy statement, if applicable, or otherwise communicated to you at the time of collection. Subject to contractual and legal restrictions, you may withdraw your consent to our collection, use and disclosure of personal information at any time but, if you do withdraw your consent, we may no longer be able to provide certain of our services or programs to you.

Sharing Information

The Inn from the Cold will never disclose, sell or lease to any third party other than our affiliates, either free of charge or for remuneration, any personal information that you provide to it without your permission, unless we are required to do so by law.
We may provide an individual’s personal information to other parties:

  • where we have the individual’s consent;
  • where required or permitted by law; or
  • where the other parties are acting as our agent or as a service provider and have agreed to handle the information in accordance with this policy.

We may collect personal information about an individual from other parties:

  • where we have the individual’s consent;
  • where required or permitted by law;
  • where the other parties are acting as our agent or service provider and have agreed to handle the information in accordance with this policy; or
  • where the other party has obtained the individual’s consent.


We protect your personal information using physical, electronic or procedural security measures appropriate to the sensitivity of the information in our custody or control, which may include safeguards to protect against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.

However, even though the Inn from the Cold has implemented methods designed to ensure the protection of your personal information that are considered to be effective, we cannot guarantee that such information will not be lost, used unlawfully or modified in a fraudulent manner since no data transmission over the Internet can be guaranteed to be completely confidential. Consequently, we bear no liability for the use that may be made of the information by you or any third party.

Retaining Information

Your personal information will be destroyed when it is no longer required for the purposes for which it was initially collected.

Access, Correction and Contacting Us

If you wish to request access to or correction of your personal information, or you wish to inquire about your personal information in our custody or control, you may contact the Inn from the Cold’s Privacy Officer at

Privacy Statement Changes

This privacy statement is effective as of March 2020 and may be revised from time to time.

Social Media Policy:

Date modified 16 April 2020

Inn from the Cold (IFTC) is present on the following social media platforms:

Facebook LinkedIn Twitter YouTube

Follow us for content about the following

  • General news about the family homelessness sector in the Calgary region
  • Information about the services that IFTC provides to vulnerable families facing homelessness
  • Updates about IFTC advocacy efforts
  • Information about educational opportunities, social support services, and community programs that are available to families, including single-parent, multigenerational, newcomer, Indigenous, and LGBTQ2S+ families
  • Information about what gifts-in-kind are most needed
  • Updates about IFTC’s new major funders, donation campaigns, fundraising programs and special events
  • Information about volunteer activities and opportunities
  • Announcements about IFTC publications or publications from our partner organizations
  • Notifications about IFTC operations

Organizational photos and images

Inn from the Cold provides emergency shelter and supportive housing to any Calgary family facing homelessness. Families that come to IFTC for help rarely come from living on the street. They come from having temporarily lived with friends or family or from permanent homes they’ve lost. IFTC serves all types of families as long as there is an expectant mother or at least one child under the age of 17. While IFTC makes an effort to reflect this diversity in its marketing photos, it’s not always possible. No one image, or even a series of images, would reflect the full range of the families that IFTC serves. Please note that IFTC does not publish photos or videos of the families it serves due to privacy considerations. For these reasons, stock photos that are representative of the families that IFTC serves are selected. These photos are intended to be respectful and reflective of familial values and not deemed to be sensationalistic, hyperbolic, or exploitive in any way.

Content from third-parties

Inn from the Cold will occasionally publish content from corporate sponsors, partner organizations, independent research groups, and government ministries. Such content is aligned with the Inn from the Cold’s vision, mission, values, and current organizational strategy.

Follows and likes

Inn from the Cold may follow and like social media accounts from individual and corporate supporters, partner organizations, community leaders, donors, and volunteers. Please note that being followed or liked by IFTC does not imply endorsement of any kind.

Retweets and shares

Inn from the Cold occasionally retweets and shares content that’s aligned with its vision, mission, values, and organizational strategy. Retweeting and sharing by IFTC should not be interpreted as an endorsement of the content originator or of any organization mentioned in the message.

Questions and comments

Inn from the Cold updates and views its social media accounts from 8:30 am to 5:30 pm Monday to Friday. Questions and comments from users outside of these times are reviewed at the beginning of the next business day. IFTC is not able to reply individually to all messages it receives through its social media channels. Inn from the Cold welcomes feedback, suggestions, and ideas from its community members who follow its social media accounts. Any emerging themes or helpful suggestions may be passed to the relevant people within the organization for exploration.

Protecting privacy

In your comments or direct message replies, do not include any personal information, including addresses, phone numbers, or email addresses. Do not share any photos or videos that may compromise someone’s personal privacy or security. Please note that Inn from the Cold does not publish any content that identifies any family members who use any of its facilities or programs due to privacy considerations. IFTC is committed to ensuring that online conversations remain in good taste and is a positive, productive experience for all participants. Visitors to its social media channels are encouraged to stay on topic and remain respectful in their comments.

Do not post comments of the following nature

  • Advertising, marketing or political messages
  • Offensive, profane, hateful, derogatory, cruel, antagonistic, rude, condescending, misogynistic, obscene, threatening, sexually explicit or suggestive comments
  • Content that discriminates in any way on the basis of place of origin, colour, race, ancestry, religious beliefs, age, gender, gender expression, gender identity, marital status, family status, source of income, socio-economic status, physical or mental disability, or sexual orientation
  • Information that could compromise security, operations or the safety and wellbeing of employees, volunteers, or the families using the IFTC’s facilities and/or programs
  • Personal attacks or defamatory statements
  • Serious, unsubstantiated or inaccurate accusations
  • Messages that imply, suggest, condone or encourage illegal activity of any kind
  • Messages that impersonate or misrepresent some other person, group or entity
  • Comments containing spam or posted by fake, anonymous or robot accounts
  • Unintelligible messages
  • Messages that are not relevant in any way to a post’s content or IFTC in general

For any violation of the above guidelines, Inn from the Cold will delete posts or permanently ban or block a visitor on any or all of its social media channels. Commenters are ultimately responsible for their posts.

If you have any inquiries about this policy or IFTC’s social media channels: Please email  We will respond to your email within two business days.